Legal

Privacy Policy

Effective date: September 30, 2026 · Version 1.0

This policy explains what information CertikLabs, Inc. collects when you use certiklabs.com, why we collect it, and what happens to it. The short version: we collect only what we need to answer you and run the site, we never sell it, and you can ask us to delete it at any time.

Plain-language summary

• Questions you send us (contact form, inquiry forms, buyer portal) are stored in our database and emailed to our team inbox so we can reply.
• Chats with the site assistant are saved by us so the assistant remembers the conversation; our staff can read them and may reply inside your chat.
• Live chats with our team are stored so staff can reply. As a guest, your chat is tied to a secret key in your browser. If you save the chat to an account (email link or Google), it is linked to your name and email so replies follow you to any device.
• Sample photos live in private storage and are shared only through short-lived links to people in the same workspace.
• Analytics (Google Analytics) sees page visits, not identities.
• We don’t sell your data, run ad trackers, or email you marketing you didn’t ask for.

Questions and inquiries you send us

When you submit a question through the contact form, the “Ask the lab” form on the Testing FAQ, the sample submission form on /labs, or a follow-up in the buyer portal, we store what you typed: your name, email address, organization (if you give one), the peptide and testing details you selected, and your message. We also record which page the inquiry came from and when it was sent.

A copy is emailed to our team inbox (hello@certiklabs.com) the moment you submit, so we can reply quickly. If email delivery fails, the inquiry is still saved.
Our staff use the saved record to reply, mark the inquiry as answered, and keep internal notes so nothing falls through the cracks. Notes are internal only.
In the buyer portal, you sign in by confirming your email address, and you can see only the inquiries you sent yourself — nobody else’s.
We use inquiries to answer you and to run the testing relationship. We don’t sell them, share them with advertisers, or add you to a marketing list.

Chats with the site assistant

The “Ask CertikLabs” assistant (the floating button and the /ask page) answers questions about this site using our published pages. Here is what happens to those conversations:

Each conversation is saved on our side — your questions and the assistant’s answers — so the assistant remembers the thread and so it can’t be tricked by forged replies. Starting a new conversation creates a new, separate record.
Saved chats can be read by CertikLabs staff, who may reply to your question directly inside the chat. Staff replies are marked “Reply from the CertikLabs team”. Your browser can fetch those staff replies for your own chat; chats aren’t published anywhere.
To prevent abuse, we keep a count of questions per visitor using a one-way hash of your IP address — we don’t store the address itself. Requests also have to come from this site.
Because chats are stored, don’t put anything confidential in them. The assistant only discusses publicly available CertikLabs information and won’t give dosing, medical, or clinical guidance.

Sample photos

Photos of samples uploaded in the vendor dashboard are stored in private storage — there is no public web address for them. Access works like this:

Photos are shared only through expiring, signed links created for specific members of the same workspace. A link stops working about a minute after it’s created.
When a member is removed from a workspace, they immediately lose the ability to create new links, and any link they copied earlier stops working within a minute.
Public verification pages generate their report documents on the fly — they don’t serve files out of the photo storage.

Analytics, accounts, and cookies

Analytics

The site uses Google Analytics to understand which pages are visited. It sees page views and coarse device/browser information — not your name, email, or the content of your messages. You can block it with any standard browser setting or extension.

Accounts

If you sign in (for the buyer portal or a workspace), we store your email address and the sign-in credentials for that account. Sign-in is handled by our authentication provider; passwords aren’t stored in our own database.

Server logs

Like any website, our hosting keeps short-lived technical logs (IP address, request time, status codes) for security and reliability. These aren’t used for profiling.

We use the minimum cookies needed to keep you signed in and to remember your assistant conversation in your own browser. No advertising or cross-site tracking cookies.

Retention, your choices, and contact

How long we keep things

We keep inquiries and their follow-up status for as long as the working relationship is active, and saved assistant chats only as long as needed to operate the assistant and monitor abuse. Sample photos stay private for the life of the workspace that holds them.

Your choices

You can ask us to show you, correct, or delete anything we hold about you — including deleting an inquiry or a whole conversation. Email hello@certiklabs.com and we’ll handle it. If you received an email from us and don’t want further ones, every email includes an unsubscribe link.

Who we are

CertikLabs, Inc. operates this site. For anything legal, you can also reach legal@certiklabs.com. This policy describes our practices; it isn’t legal advice, and it may be updated as the service grows — the effective date above changes when it does.